Privacy Policy
Welcome to originru.com (hereinafter referred to as "this Website"). We attach great importance to the protection of your personal information and privacy, and strictly adhere to applicable overseas data protection laws and regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy is formulated to clarify the operating guidelines of this Website in the collection, use, storage, sharing, transmission and protection of personal information. Please carefully read and fully understand all contents of this Policy before using the services of this Website; your access, browsing, registration, ordering and other behaviors shall be deemed as your voluntary acceptance of the constraints of this Policy.
This Policy may be revised from time to time in light of updates to laws and regulations, adjustments to regulatory requirements, and business expansion needs. The updated version will be published through prominent positions such as pop-ups and announcement boards on the homepage of this Website, and will take effect on the date of publication. We recommend that you review it regularly to keep abreast of our latest privacy protection measures.
I. Definitions and Scope of Application
1.1 Personal Information
Refers to various types of information recorded in electronic or other forms that can identify a specific natural person alone or in combination with other information, including but not limited to name, contact information, shipping address, payment-related information, browsing and consumption history, etc. Among them, biometric information, religious beliefs, medical and health information, financial account information, location tracking information, etc., are all Sensitive Personal Information subject to strict protection.
1.2 Scope of Application
This Policy applies to all service scenarios provided by this Website, including but not limited to product browsing, account registration, order placement, event participation, customer service consultation and other behaviors. If you access this Website through third-party platforms or link jumps, or use third-party services (such as third-party payment, social sharing) on this Website, the third-party services shall follow their own independent privacy policies, and this Website shall not be liable for the privacy protection behaviors of third parties. This Policy also applies to overseas users, and we will take corresponding compliance measures in response to differences in privacy laws and regulations in different regions.
II. Collection and Acquisition of Personal Information
This Website strictly follows the principles of "lawfulness, fairness, and transparency" and the requirements of laws and regulations such as GDPR, and only collects the minimum scope of personal information necessary to achieve the purpose of services, and will never collect beyond the scope without authorization.
2.1 Voluntarily Provided Information
The information you voluntarily provide when using the services of this Website mainly involves the following scenarios:
- Account Registration: The name, email address, login password and other information you provide are used to complete account creation, identity verification and account security control, so as to protect your right to use the account and property security. Users in some regions may voluntarily provide a mobile phone number for two-factor authentication to enhance account security.
- Order Placement: The recipient's name, contact phone number, shipping address (including country/region and postal code) and other information you provide are used to accurately complete cross-border product delivery, order status tracking and after-sales communication; if you choose online payment, the payment information will be independently processed by a third-party payment institution, and this Website will not store your complete payment password, bank card verification code and other sensitive payment information.
- Consultation and Interaction: The consultation content, appeal description, problem certificates and other information you submit through online customer service, message board and feedback channel are used for us to answer your questions in a timely manner, handle disputes and optimize service quality.
- Event Participation: The name, contact information, shipping address and other information you submit in accordance with the requirements of marketing activities and public welfare activities of this Website are used for event eligibility review, award announcement and prize/welfare distribution.
2.2 Automatically Collected Information
When you visit and browse this Website, we will automatically collect some non-identifiable information through Cookies and similar tracking technologies, including but not limited to:
- Device Information: The device model, operating system version, browser type, unique device identifier, IP address (which will be anonymized) and other information you use are used to prevent network attacks, ensure access security, and optimize page adaptation effect and statistical access data.
- Browsing and Behavior Information: The product pages you browse, stay time, search keywords, shopping cart operation records, historical order information, etc., are used to accurately recommend products and activities that match your aesthetic and needs, and optimize product display logic and overall service experience.
You can disable Cookies and similar technologies through browser settings, but this may cause some service functions such as personalized recommendations, automatic login and shopping cart memory to not work normally. We apologize for any inconvenience caused. You can also independently manage your Cookie preferences through the settings page of this Website.
2.3 Information Obtained from Third Parties
We will not take the initiative to obtain your personal information from third parties unless we obtain your explicit authorization or it is required by the mandatory provisions of laws and regulations. If you log in to this Website through third-party accounts such as Google and Facebook, we will only obtain the basic information publicly disclosed by the third-party platform (such as nickname and avatar), which is only used for account association and identity verification, and will not collect other privacy information in the third-party account.
III. Purpose and Method of Using Personal Information
The personal information we collect is only used for the following legitimate purposes, and will never be used for other purposes without your explicit consent or authorization by laws and regulations, which is fully in line with the requirements of GDPR on the lawfulness of data processing:
- Providing Core Services: Covering the whole-process services such as account management, product display, order processing, cross-border logistics and distribution, payment settlement, after-sales guarantee, to ensure that you can smoothly purchase and use products.
- Optimizing Service Experience: Based on your browsing preferences, purchase records and other information, accurately recommend products, new product notifications and exclusive activities that match your aesthetic and needs; continuously optimize the website interface design, functional layout and product category structure by analyzing user behavior data.
- Ensuring Safe Operation: Verify account identity information, detect, prevent and combat illegal and irregular behaviors such as fraud, account theft and fake orders, so as to protect the security of your account and property; respond to emergencies such as network attacks, system failures and data leaks to ensure the stable operation of the services of this Website.
- Communication and Notification: Send you necessary information such as order status updates, logistics track changes and after-sales service reminders; with your explicit consent, send you marketing information such as new Ru Porcelain products, limited-time discounts and exclusive activities. You can unsubscribe at any time through account settings or by contacting customer service, and will no longer receive such marketing content after unsubscribing.
- Compliance and Rights Protection: Comply with applicable overseas laws and regulations and the requirements of regulatory authorities, and retain necessary certificates such as transaction records and communication records; respond to legal matters such as complaints, arbitrations and lawsuits, and protect the legitimate rights and interests of this Website and you from infringement.
If it is necessary to use your personal information for purposes beyond the scope stipulated in this Policy, we will separately obtain your explicit consent through pop-ups, emails and other methods before carrying out subsequent data processing behaviors.
IV. Storage and Protection of Personal Information
4.1 Storage Period and Location
We retain your personal information in accordance with the principle of "minimum necessary storage and time limitation", only for the shortest period necessary to achieve the purpose of services, and not exceeding the maximum retention period specified by laws and regulations such as GDPR. Among them, order information, transaction records and other information will be retained for 1-3 years from the date of order completion; after the above period expires, we will take anonymization, complete destruction and other processing measures for your personal information to ensure that the information cannot be recovered or identified.
Your personal information will be stored on servers that meet data security standards, and may be distributed in different countries/regions according to business needs. If cross-border transmission of personal information is involved, we will strictly carry out it through compliant channels such as EU Standard Contractual Clauses, Adequacy Decisions and Binding Corporate Rules (BCR) in accordance with the requirements of GDPR and other laws and regulations, to ensure that the level of data protection during cross-border transmission is not lower than the statutory standard.
4.2 Security Protection Measures
We have established a dual protection system of technology and management to comprehensively protect the security of your personal information, prevent risks such as information leakage, damage and tampering, and strictly comply with the mandatory requirements of GDPR on data security:
- Technical Protection: Adopt cutting-edge technologies such as data encryption (including transmission encryption and storage encryption), access permission control, real-time vulnerability repair, and security audit tracking to encrypt and store sensitive information. Only authorized personnel who have passed strict review are granted limited access rights, so as to block illegal acquisition channels at the technical level.
- Management Norms: Establish and improve data security management systems and operating procedures, clarify the data processing rights and responsibility boundaries of each position; regularly conduct training and assessment on privacy protection laws and regulations for employees, sign confidentiality agreements, strengthen employees' awareness of privacy protection, and strictly prohibit any illegal collection, use and disclosure of personal information.
In the event of a security incident such as personal information leakage, tampering or loss, we will immediately activate the emergency plan, take remedial measures to reduce risks, and in strict accordance with the requirements of GDPR and other laws and regulations, inform you of the incident details, scope of impact and response plan through email, SMS, in-site notification and other methods within 72 hours, and report to the relevant regulatory authorities at the same time.
V. Sharing and Disclosure of Personal Information
This Website solemnly promises that it will never sell or rent your personal information to any third party. Without your explicit consent, your personal information will only be shared or disclosed in the following legal or necessary circumstances, which is fully in line with the compliance requirements of GDPR on data sharing:
- Third-Party Service Cooperation: To complete cross-border product delivery, share the necessary information such as the recipient's name, contact information and shipping address with cooperative logistics service providers. The logistics service providers shall strictly process the information in accordance with the cooperation agreement and relevant laws and regulations, only for delivery purposes and not for other uses; to complete payment settlement, provide relevant information such as order amount and payment account to third-party payment institutions, and the payment institutions will independently complete the payment process. We will conduct strict qualification review on partners and sign a formal data processing agreement.
- Requirements of Laws and Regulations: Disclose your personal information in accordance with court judgments, rulings, arbitration awards, or instructions legally made by administrative organs and regulatory authorities, as well as mandatory provisions of laws and regulations such as anti-money laundering, anti-fraud and anti-terrorist financing.
- Protection of Legitimate Rights and Interests: To protect the major legitimate rights and interests such as the life, health and property safety of this Website, you or a third party, personal information may be reasonably disclosed in emergency situations (such as responding to fraud, ensuring the safety of logistics and transportation, assisting judicial authorities in investigations, etc.).
- Anonymized Data Sharing: Anonymize and de-identify your personal information to form statistical data or analysis reports that cannot identify specific natural persons. Such data may be shared with partners for market analysis, industry research, service optimization, etc. Such data is not subject to this Policy and does not constitute personal information.
We will conduct strict qualification review on cooperative third parties, sign a formal data processing agreement, clarify the rights and obligations of both parties and information security responsibilities, and regularly supervise and inspect the data processing behaviors of third parties to effectively protect the security of your personal information.
VI. Your Rights Regarding Personal Information
In accordance with applicable laws and regulations such as GDPR and CCPA, you have the following rights related to personal information, and we will provide you with convenient and efficient channels to exercise your rights:
- Right to Know: You have the right to inquire about and understand the specific circumstances of the collection scope, purpose of use, sharing objects, storage period, processing methods and other aspects of your personal information by this Website, and you can initiate an inquiry through the account settings page or by contacting customer service.
- Right of Access: You have the right to request us to provide a copy of your personal information, including basic account information, historical order records, browsing history, etc., and we will provide it in a structured and readable format.
- Right to Rectification: If your personal information is inaccurate or incomplete, you have the right to request us to correct it in a timely manner, such as modifying the shipping address, contact information, account information, etc. We will complete the correction as soon as possible after verification and confirmation.
- Right to Erasure (Right to Be Forgotten): When the personal information no longer has a legitimate purpose for use, you withdraw consent to data processing, or this Website illegally processes your personal information, you have the right to request us to delete the relevant personal information. We will complete the deletion operation in a timely manner after verification (except as required by laws and regulations to retain).
- Right to Withdraw Consent: You can withdraw your consent to the collection, use, marketing push and other matters of personal information at any time. You can turn off marketing notifications through account settings or withdraw overall authorization by contacting customer service; the withdrawal of consent will not affect the legality of data processing behaviors completed based on your authorization.
- Right to Restrict Processing: If you have objections to the accuracy of personal information, believe that the information processing behavior of this Website is illegal, or the purpose of information processing has been achieved but needs to be retained to protect legitimate rights and interests, you have the right to request us to suspend the processing of relevant personal information until the dispute is resolved.
- Right to Data Portability: You have the right to request us to export your personal information in a structured, universal and readable format, and assist you in transferring it to other platforms that meet the requirements of laws and regulations (subject to legal and technical conditions).
- Right to Lodge a Complaint: If you believe that our personal information processing behavior violates relevant laws and regulations, you have the right to lodge a complaint with the data protection regulatory authority in your region.
If you need to exercise the above rights, you can submit an application and relevant identity certification materials through the customer service email and contact phone number of this Website. We will complete the review and feedback the processing result within 15 working days. For reasonable and compliant applications, we will process them for you free of charge; for repeated applications or applications beyond a reasonable scope, a small cost may be charged as appropriate, and the charging standard will be informed to you in advance.
VII. Protection of Minors' Information
This Website does not provide product purchase and related services to minors under the age of 16 (in line with the requirements of GDPR on the protection of children's information). If a minor registers an account or submits personal information by mistake, his/her guardian can contact us and provide guardianship certification, identity certification and relevant explanation materials. We will immediately verify and delete the minor's personal information, assist in completing the account cancellation procedure, and fully protect the privacy and security of minors.
If you are the guardian of a minor, please strengthen the supervision and guidance of the minor's online behavior, assist him/her in protecting personal information security, and avoid disclosing sensitive information.
VIII. Third-Party Links and Services
This Website may contain links or services of third-party websites, plug-ins, mini-programs, etc. (such as social media sharing buttons, third-party payment tools, Google Analytics, etc.). Such third-party services have independent privacy policies and data processing rules, and their behaviors have nothing to do with this Website. It is recommended that you carefully read and understand their privacy policies before accessing third-party services, and carefully decide whether to provide personal information.
IX. Policy Update and Notification
This Website may revise this Privacy Policy due to the update of laws and regulations, adjustment of regulatory requirements, expansion of business scope, etc. The updated Policy will be published through prominent positions such as pop-ups and announcement boards on the homepage of this Website, and will take effect on the date of publication. If you continue to use the services of this Website, it shall be deemed that you have accepted the revised Policy; if you do not accept the revised content, you can stop using the services of this Website and apply for account cancellation, and we will properly handle your personal information in accordance with the provisions of this Policy.
X. Dispute Resolution and Contact Information
If you have any questions, objections, or need to complain or report issues related to personal information, you can contact us through the following official channels:
- Customer Service Email: support@originru.com
We will respond to your appeal within 15 working days and make every effort to verify and resolve the problem for you. If you are not satisfied with the processing result, you can lodge a complaint with the data protection regulatory authority in your region, or protect your legitimate rights and interests through arbitration, litigation and other legal channels.
XI. Supplementary Provisions
The establishment, effectiveness, performance, interpretation and dispute resolution of this Privacy Policy shall all apply to the effective data protection laws and regulations and internationally accepted rules in your region. If the provisions of this Policy are inconsistent with the current laws and regulations, the mandatory provisions of the laws and regulations shall prevail.
This Privacy Policy shall take effect on the date of publication.
originru.com