Terms of Service
Welcome to originru.com (hereinafter referred to as "this Website"). These Terms of Service (hereinafter referred to as "these Terms") constitute a legal agreement between you and the operator of this Website (hereinafter referred to as "we") regarding the use of the services provided by this Website, including product browsing, purchasing, consultation and related services (hereinafter referred to as "Services").
Please carefully read and fully understand all contents of these Terms before using the Services. You are also obligated to review our Privacy Policy to learn about our rules on protecting your personal information. Your use of any Services of this Website (including access, browsing, registration, ordering, etc.) shall be deemed your voluntary acceptance of these Terms and the Privacy Policy, and the establishment of a legally valid service contract relationship with us. If you do not agree to these Terms, please do not use any Services of this Website.
I. Scope and Premises of Services
1.1 Service Content
This Website provides you with services such as display of Ru Porcelain products, online transactions, order inquiry, logistics tracking, after-sales consultation, and participation in marketing activities. It also offers auxiliary functions such as account management, shopping cart, and favorites, aiming to provide you with a convenient Ru Porcelain shopping experience.
We reserve the right to adjust, optimize or suspend part of the Services according to business development needs. The adjusted content will be notified to you through prominent methods such as announcements and pop-ups on the homepage of this Website. Your continued use of the Services shall be deemed acceptance of such adjustments.
1.2 Premises for Services
You confirm that you have reached the age of legal capacity for civil conduct: at least 18 years old, or at least 16 years old and able to rely on your own labor income as the main source of living. If you are a minor, you must use the Services of this Website with the consent and guidance of your guardian, and the guardian shall bear corresponding legal responsibilities.
You promise to comply with the laws and regulations of your country/region, the provisions of these Terms and internationally accepted rules when using the Services, and shall not use the Services for any illegal or irregular activities.
II. User Account Management
2.1 Account Registration and Binding
You can register an account on this Website via email. During registration, you need to provide true, accurate and complete information to ensure that you can receive verification codes, order notifications and other important information.
You shall be responsible for the authenticity of your account information. If the information changes (such as contact information, shipping address), you shall update it in a timely manner. You shall bear the responsibilities for problems such as undeliverable orders and account security risks caused by untrue, outdated or incomplete information.
2.2 Account Security Responsibility
You shall properly keep your account password, verification code and other identity credentials, and independently bear legal responsibilities for all behaviors under your account (including ordering, payment, information modification, customer service consultation, etc.). It is strictly prohibited to rent, lend or transfer your account to a third party. If disputes, losses or illegal consequences arise therefrom, you shall bear the responsibilities.
If you find that your account has been stolen, logged in abnormally, etc., you shall immediately contact our customer service to freeze the account and cooperate in providing identity certification materials to assist in the verification. We will handle it in a timely manner after receiving the application, but shall not be liable for losses caused by your failure to take timely measures or improper storage.
III. Product and Order Rules
3.1 Product Information
This Website will make every effort to ensure that the displayed Ru Porcelain product information (including name, specification, material, price, inventory, origin, craft description, etc.) is true, accurate and complete. However, since Ru Porcelain is a hand-made product, there may be reasonable differences such as slight color difference and size deviation. Such differences will be clearly stated on the product detail page. Your order placement shall be deemed acceptance of such reasonable differences.
If the product price, inventory display is incorrect due to system failure, delayed information update, etc., we have the right to cancel the relevant order and notify you without bearing liability for breach of contract, but will try our best to provide you with alternative solutions or compensation suggestions.
3.2 Order Creation and Confirmation
When submitting an order on this Website, you need to confirm that the shipping address, contact information, product specification, quantity, payment method and other information are correct. Submitting an order shall be deemed as an offer to purchase from us.
After receiving your order, we will review it within 24 hours (including inventory verification, address validity check, etc.). The order will take effect after the review is passed and the payment is confirmed. If the review fails (such as insufficient inventory, invalid address), we will cancel the order and refund the paid amount in full through the original channel, and notify you via in-site message, email, etc.
3.3 Payment and Logistics
You shall complete the payment in a timely manner according to the payment method indicated in the order. The payment deadline is as shown on the order page. If the payment is not made within the deadline, the order will be automatically cancelled. Handling fees, exchange rate differences, etc. incurred during the payment process shall be borne by you (unless clearly borne by us).
After the order takes effect, we will arrange the shipment within the agreed time. The cross-border logistics time is subject to the actual delivery of the cooperative logistics provider. We shall not be liable for breach of contract due to delays caused by force majeure factors such as customs clearance and weather, but will try our best to assist in tracking the logistics progress.
You shall cooperate in completing the receiving process. If the product is returned, lost or damaged due to unclear shipping address, no one to receive, refusal to receive, etc., the relevant fees and losses shall be borne by you.
3.4 Return, Refund and After-sales Service
Due to the particularity of Ru Porcelain products, returns and refunds shall comply with the following rules:
- If the product has quality problems (such as damage, cracking, serious craft defects, not reasonable differences), you can contact customer service to apply for return or exchange within 7 days after receiving the goods. You need to provide physical photos of the product, logistics vouchers and other supporting materials. After verification, we will bear the round-trip logistics costs and replace the same product for you or refund the full amount.
- If you apply for return or exchange due to personal reasons (such as dislike, size mismatch, wrong order), you need to propose it within 7 days after receiving the goods. The product must remain brand-new, unused, and the packaging must be intact. The round-trip logistics costs shall be borne by you, and we have the right to deduct the product depreciation fee (the specific ratio shall be subject to the customer service notice).
- Customized Ru Porcelain products (made exclusively according to your needs), opened and used products, or products with defects caused by man-made damage will not be returned or exchanged, unless there are serious quality problems and verified to be our responsibility.
The after-sales processing cycle is generally 15 working days from the date of receiving your return/refund application and supporting materials. If testing or identification is required, the cycle may be appropriately extended, and we will timely inform you of the progress.
IV. User Behavior Norms
When using the Services, you shall not engage in the following behaviors:
- Violate laws, regulations and regulatory requirements, publish or spread illegal, vulgar, violent, defamatory, infringing and other contents;
- Abuse account rights, place malicious orders, brush orders, cash out, or interfere with the normal transaction order of this Website;
- Infringe upon the legitimate rights and interests of this Website or third parties, such as intellectual property rights, trade secrets, reputation rights, such as stealing product pictures and copywriting of this Website, counterfeiting brand logos, etc.;
- Use malicious programs, crawler tools and other illegal means to crawl and tamper with data of this Website, and interfere with the normal operation of the Services;
- Other behaviors that harm the legitimate rights and interests of this Website, other users or third parties.
If you violate the above norms, we have the right to take measures such as warning, restricting account functions, freezing the account, canceling the order, and refusing to provide Services according to the seriousness of the circumstances. The losses arising therefrom shall be borne by you. If it involves illegality, we will report to the regulatory authorities in accordance with the law and cooperate with the investigation.
V. Intellectual Property Rights
The intellectual property rights of all contents of this Website (including product pictures, copywriting, logos, layout design, program codes, craft introductions, etc.) belong to us or the relevant right holders, and are protected by copyright law, trademark law and other laws and regulations.
You may only browse and download relevant contents for personal reference within the reasonable scope of using the Services. You shall not arbitrarily copy, spread, modify, adapt, commercially use or authorize third parties to use them, otherwise you shall bear tort liability.
If you believe that the contents of this Website infringe your intellectual property rights, you can contact customer service to provide ownership certificates, infringement evidence and other materials. We will handle it in a timely manner after verification (such as deleting infringing contents, disconnecting links, etc.).
VI. Limitation of Liability and Exemption
6.1 Limitation of Liability
Within the scope permitted by laws and regulations, we shall be liable for direct losses arising from the use of the Services, but shall not be liable for indirect losses, expected interest losses, accidental losses, etc. We shall not be liable for losses caused by your own fault, third-party behaviors or force majeure.
The product prices, preferential activities and other offers provided by the Services are subject to real-time display. We have the right to adjust them according to market changes and shall not be liable for losses caused by price fluctuations.
6.2 Exemption Circumstances
We shall not be liable for breach of contract or compensation in the following circumstances:
- The Services cannot be normally provided or the order cannot be fulfilled due to force majeure (such as natural disasters, wars, policy adjustments, network interruptions, logistics suspensions, etc.);
- Losses caused by third-party reasons (such as payment institution failures, logistics provider delays, third-party account problems);
- Problems caused by your own operational errors, improper account storage, or wrong information provision;
- Inconvenience caused by temporarily suspending Services or taking necessary measures to maintain service security and cooperate with regulatory requirements.
VII. Terms Update and Notification
We reserve the right to revise these Terms due to the update of laws and regulations, adjustment of regulatory requirements, and business development needs. The updated Terms will be published through prominent methods such as announcements, pop-ups and emails on the homepage of this Website, and will take effect on the date of publication.
If you continue to use the Services, it shall be deemed that you accept the revised Terms. If you do not accept, you can stop using the Services and cancel your account. We will properly handle your account information and unfinished orders in accordance with these Terms and the Privacy Policy.
VIII. Dispute Resolution and Contact Information
The establishment, effectiveness, performance, interpretation and dispute resolution of these Terms shall all apply to the effective laws and regulations of your region and internationally accepted rules. If a dispute arises between the two parties, it shall first be resolved through friendly negotiation. If the negotiation fails, either party has the right to file a lawsuit with the competent court where the operator of this Website is located, or apply for arbitration with the agreed arbitration institution.
If you have any questions, objections, or need to complain or feedback problems regarding these Terms, you can contact us through the following official channels:
- Customer Service Email: support@originru.com
We will respond to your appeal within 15 working days and try our best to solve the problem for you.
IX. Supplementary Provisions
Matters not covered in these Terms shall be supplemented through negotiation between the two parties. The supplementary agreement shall have the same legal effect as these Terms. If these Terms are inconsistent with the current laws and regulations, the mandatory provisions of the laws and regulations shall prevail.
These Terms shall take effect on the date of publication.
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